HiveMQ Cloud can't connect if topic filter is specified

I’m using the C# HiveMQ client for my testing and I have another client that is not a hiveMQ client that is having the same issue. The cloud web client does not have the issue.

The issue is that if I create a “Permission” with a topic filter of anything other than # , then any client (except the web client) cannot connect. In the HiveMQ C# client I get a response back from ConnectAsync of Not Authorized.

I’ve verified and re-verified everything. The only difference is the topic filter in the Permission. Any suggestions would be greatly appreciated.

Hi @kenbus

Could you kindly provide the screenshot of your Access Management page and indicate which permissions fail?

If this information is considered confidential to you, I recommend creating a support ticket in the HiveMQ Cloud support portal. For your convenience, you can refer to the following video tutorial that demonstrates how to create a support ticket: Support Ticket Creation Tutorial.

Best regards,
Dasha from HiveMQ Team