Cannot connect (Web Client) to Cloud Cluster hosted on AWS

I cannot connect to any Cloud cluster hosted on AWS via the Web client or Powershell tnc command. I have no problem connecting to a cluster hosted on Azure. Is there a problem with AWS hosted clusters ?

Hi @mmcelholm

Thanks for using HiveMQ. I tried recreating a general scenario and can successfully connect to a HiveMQ cloud AWS cluster using a web client on HiveMQ Cloud Serverless. To achieve the same,

  • I created test access credentials under “Access Management”

  • I used the web client to connect to cluster with this user.

To assist you further with the issue, could you please share

We look forward to helping you further.

Best regards,
HiveMQ Support