Broker connection disconnected

When i am using MQTT Version 5. I ams getting error. Unsupported protocol TLS_SSL.

COuld anyone guide me to get out of this solution.

i am using HiveMQ cloud

Welcome to the community, Sai! :tada:

It looks like you’re encountering an “Unsupported protocol TLS_SSL” error when using an unspecified MQTT client with MQTT Version 5 on HiveMQ Cloud.

To troubleshoot this issue, consider clarifying the following:

  1. MQTT Client: Identify which MQTT client you are using. Ensure it supports MQTT Version 5 and is configured correctly.
  2. Version Compatibility: Test if the error also occurs with MQTT Version 3, as this might help pinpoint if the issue is specific to Version 5.
  3. Authentication: Verify whether you have set up a username and password for your MQTT clients to access HiveMQ Cloud.

These steps should help you diagnose the problem more effectively.

Best,
Dasha from the HiveMQ Team