# HiveMQ Cloud can't connect if topic filter is specified
**URL:** https://community.hivemq.com/t/hivemq-cloud-cant-connect-if-topic-filter-is-specified/2682
**Category:** HiveMQ Cloud
**Created:** [February 6, 2024, 10:37pm UTC](https://community.hivemq.com/t/hivemq-cloud-cant-connect-if-topic-filter-is-specified/2682 "2024-02-06T22:37:44Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@kenbus](https://community.hivemq.com/u/kenbus)
#### Post date: [February 6, 2024, 10:37pm UTC](https://community.hivemq.com/t/hivemq-cloud-cant-connect-if-topic-filter-is-specified/2682/1 "2024-02-06T22:37:44Z")
I’m using the C# HiveMQ client for my testing and I have another client that is not a hiveMQ client that is having the same issue. The cloud web client does not have the issue.
The issue is that if I create a “Permission” with a topic filter of anything other than # , then any client (except the web client) cannot connect. In the HiveMQ C# client I get a response back from ConnectAsync of Not Authorized.
I’ve verified and re-verified everything. The only difference is the topic filter in the Permission. Any suggestions would be greatly appreciated.
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### Author:  [@Daria\_H](https://community.hivemq.com/u/Daria_H)
#### Post date: [February 7, 2024, 8:41am UTC](https://community.hivemq.com/t/hivemq-cloud-cant-connect-if-topic-filter-is-specified/2682/2 "2024-02-07T08:41:42Z")
Hi @kenbus
Could you kindly provide the screenshot of your Access Management page and indicate which permissions fail?
If this information is considered confidential to you, I recommend creating a support ticket in the HiveMQ Cloud support portal. For your convenience, you can refer to the following video tutorial that demonstrates how to create a support ticket: [Support Ticket Creation Tutorial](https://www.loom.com/share/877a00b3c07042c187d705fa17843eca?sid=4e47c01c-06ee-4baa-8a6d-c9aa8c31530c).
Best regards,
Dasha from HiveMQ Team