# Ewon Flexy device not able to connect to Hive MQ MQTT Broker

**URL:** <https://community.hivemq.com/t/ewon-flexy-device-not-able-to-connect-to-hive-mq-mqtt-broker/1183>\
**Category:** Uncategorized\
**Created:** [May 3, 2022, 9:38am UTC](https://community.hivemq.com/t/ewon-flexy-device-not-able-to-connect-to-hive-mq-mqtt-broker/1183 "2022-05-03T09:38:20Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![Daria\_H](https://avatars.discourse-cdn.com/v4/letter/d/dfb087/32.png) [@Daria\_H](https://community.hivemq.com/u/Daria_H)\
**Post date:** [May 3, 2022, 2:37pm UTC](https://community.hivemq.com/t/ewon-flexy-device-not-able-to-connect-to-hive-mq-mqtt-broker/1183/11 "2022-05-03T14:37:14Z")

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@side ,

Can you take another look at your wireshark dump and check the TLS Client Hello?  
For HiveMQ cloud we require the TLS-SNI extension to be available and used. (See screenshot below).

 ![payg-sni](https://canada1.discourse-cdn.com/flex035/uploads/hivemq1/original/1X/7d06fe6a6ef81236d28a855bb895280851b9a828.png)

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