# Cannot connect to LDAP server and no messages in access log

**URL:** <https://community.hivemq.com/t/cannot-connect-to-ldap-server-and-no-messages-in-access-log/3969>\
**Category:** HiveMQ Extensions\
**Created:** [December 11, 2025, 4:06am UTC](https://community.hivemq.com/t/cannot-connect-to-ldap-server-and-no-messages-in-access-log/3969 "2025-12-11T04:06:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![rgn\_ppaul](https://avatars.discourse-cdn.com/v4/letter/r/b3f665/32.png) [@rgn\_ppaul](https://community.hivemq.com/u/rgn_ppaul)\
**Post date:** [December 11, 2025, 4:06am UTC](https://community.hivemq.com/t/cannot-connect-to-ldap-server-and-no-messages-in-access-log/3969/1 "2025-12-11T04:06:20Z")

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Hi,

```auto
 We are using ldap to provide authentication and authorization for control center access. I have removed the DISABLED file in the hivemq-extensions folder to enable access and have configured the "config.xml" file as per the manuals. But I am not able to access control center using domain users and i am not able to debug the issue.

I don't get any messages in the access log file. I have added the following lines to the config file as well

    <access-log>
        <enabled>true</enabled>
        <file-name>access</file-name>
        <sub-folder>access</sub-folder>
        <write-through>false</write-through>
    </access-log>  

But no entries in the access log. Do we need to configure anything else for acess logging.

Thanks

```

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**Author:** ![Daria\_H](https://avatars.discourse-cdn.com/v4/letter/d/dfb087/32.png) [@Daria\_H](https://community.hivemq.com/u/Daria_H)\
**Post date:** [December 11, 2025, 10:01am UTC](https://community.hivemq.com/t/cannot-connect-to-ldap-server-and-no-messages-in-access-log/3969/2 "2025-12-11T10:01:20Z")

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Hi @rgn_ppaul,

we’re glad you’ve joined the HiveMQ Community. If you’re new to MQTT, don’t hesitate to ask questions — we all start somewhere.

The Access Log contains info about MQTT clients, not about the Control Center users.

If you need to debug the LDAP you can obtain debug logging as described here:

> **[Obtaining LDAP debugging information - HiveMQ Knowledge Base - Self Managed...](https://hivemq.atlassian.net/wiki/spaces/KB/pages/3821371401/Obtaining+LDAP+debugging+information)**

I hope it helps.  
Best regards,  
Dasha from the HiveMQ Team